Shipping Protection
Shipping protection that resolves itself.
Shoppers add coverage at cart or checkout. When a package is lost, stolen or damaged, our AI agent resolves the claim in minutes, with a reship, refund or store credit, under your brand. You keep a share of every premium.
4 min
median first response, shipping claims
9 min
median resolution, shipping claims
About half
of shoppers add coverage when it’s on by default
Customers choose their coverage at checkout
The choice carries through the order: cart, checkout, and every claim that follows.
No coverage
$0.00
Basic
Lost, damaged or stolen in transit
$2.98
Extended
Adds 2 years of product failure (optional add-on)
$6.98
A widget styled as your brand
Cart widget
A web component you can place anywhere on your site.
Shopify checkout
Native checkout extensibility, with your own markings.
Standard checkout
For BigCommerce, WooCommerce and Magento.
A “What’s this?” modal explains coverage in your words before the shopper decides.
Included in shipping
Or build protection into your shipping rates.
With Included in shipping, each protected rate is Shipping + Order Protection: your base shipping plus a fixed protection premium for the order’s value band. There’s no toggle and no separate charge, so every order on a protected rate is covered. Shoppers see “Order Protection included” in the cart and at checkout, and file claims the same way as always.
Priced in your rates
Your Policies page turns your order-value bands into Shopify rate rows: one order-amount row per band, priced at base shipping plus that band’s premium. Copy the rows or download a CSV.
Customer-funded
Every covered order books its band’s fixed premium. You keep your normal revenue share and claims coverage, and invoices and payouts show an Included in shipping line.
Shown where shoppers decide
The cart reads “Order Protection included with shipping.” On Shopify Plus, each rate shows “Order Protection included” plus a block that explains the coverage. On other plans, your rate name and description carry it.
Coverage follows the order
The thank-you page confirms “Your order is protected.” Coverage ends if the order is cancelled, refunded in full, or its shipping is refunded in full. Shoppers can’t remove it themselves.
For Shopify stores. Bands use fixed dollar amounts with whole-dollar edges. Weight-based shipping rates aren’t eligible.
What’s covered
Filing starts wherever the customer already is
Order confirmation email
Thank-you page (Shopify)
Your branded portal
Your help center
Help desk hand-off (Gorgias · Zendesk · Richpanel · Kustomer)
Filed on their behalf
Default it on
Defaulting the widget on is the single biggest lever you have: about half of shoppers add coverage when it’s on by default. A/B test price and placement to find your number.
Shipping protection
Lost, damaged or stolen in transit · $2.98
Reviews
The water bottle I initially was sent had a dent in it and was damaged. I went through the claim process which was extremely simple and quick and in less then 15 minutes a new water bottle was being sent to me. Absolutely outstanding customer service! Thank you [brand]!
Hazel
Damaged in transit · resolved in 7 min · Oct 2026
I don't think I've experienced faster, friendly, and convenient customer service for making a claim on the bottle I had shipped to me!
Max
Damaged in transit · resolved in 6 min · Oct 2026
One of the 6 bottles that I had ordered Came in broken thanks to [brand] order protection my order was taken care of in just a few minutes.
Charlene
Damaged in transit · resolved in 6 min · Sep 2026
I ordered a set of sheets and a comforter as a gift. The delivery came in 2 parts and the sheet set was not received. I had order protection and the same day [the] claim was filed a new sheet set was shipped. Super customer service!!
Scott
Delivered, not received · resolved in 12 min · Sep 2026
I had a great experience with OrderProtection. The claims process was simple, fast, and hassle-free. Their customer support was responsive and genuinely helpful throughout the entire process.
Rachel
Delivered, not received · resolved in 34 min · Aug 2026
Great service very knowledgeable and took care of issue and explained process. Very thankful for the professionalism of the rep in the chat and quick solution by order protection.com 💯👍
Gonzalo
Delivered, not received · resolved in 40 min · Aug 2026